Adding Labour in the job card
How to add labour in Service Job card in Gain DMS: A Step-by-Step Guide
Overview
The Service Job Labour Adding Process is used to assign and record labor operations performed on a vehicle against a Service Job Card in Gain DMS.
This process helps workshops:
- Assign repair and service activities
- Allocate technicians
- Track technician working hours
- Calculate labour charges
- Generate accurate billing
- Maintain service operation history
Each labour operation added to the Job Card represents a specific repair, inspection, or maintenance activity performed on the vehicle.
Industry Standard Process Understanding
In automobile dealership workshops, labour operations are one of the core components of the service process.
After customer complaints are recorded, the workshop team identifies the required repair or service activities and adds corresponding labour operations to the Job Card.
Industry-standard workshop management systems use labour operations to:
- Define workshop tasks
- Allocate technician responsibilities
- Track repair timelines
- Calculate labour costs
- Monitor workshop productivity
- Generate customer billing
Each labour operation generally contains:
- Labour Description
- Job Type
- Technician Allocation
- Start Time
- End Time
- Labour Charges
- Discount (if applicable)
Modern dealership systems also support:
- Multiple technicians
- Multi-job billing
- Warranty jobs
- Recall operations
- Internal jobs
- Paid service jobs
This structured approach ensures accurate workshop execution and transparent billing.
Gain DMS Adding labour Tutorial Video
Navigation Path
Workshop → Service Job card → (Service job card) Action → Labour
Step-by-Step Process to Add Labour to a Job Card
Step 1: Open Service Job card Worksheet
- Click on Workshop
- Click on Service Job card
The system will open the Job card Worksheet, where all open Job Cards are displayed.
Step 2: Select the Required Job card
- Locate the required Job card
- Click on Action
- Click on Labour
The system will open the Service Job Labour Screen.
Understanding the Service Job Labour Screen
The Service Job Labour Screen is used to:
- Assign technicians
- Add labour operations
- Define job types
- Track repair timings
- Manage labour charges
All labour operations added to the Job Card will be displayed in this screen.
Step 3: Select Technician Name
Update the:
- Technician Name
This defines which technician is responsible for performing the labour operation.
Proper technician allocation helps in:
- Workshop workload management
- Technician productivity tracking
-
Service accountability
Step 4: Update Job Start Time
Enter the:
- Job Start Time
This represents the actual time when the repair or service activity started.
Step 5: Update Job End Time
Enter the:
- Job End Time
This represents the actual completion time of the labour operation.
Tracking start and end times helps workshops:
- Measure repair efficiency
- Monitor turnaround time
-
Improve workshop planning
Step 6: Add Labour Description
Select the required:
- Labour Description
The Labour Description represents the actual service or repair operation being performed.
Examples:
- General Service
- Brake Adjustment
- Clutch Replacement
- Oil Change
- Suspension Repair
Once selected, the labour operation gets added to the Job Card.
Step 7: Verify Labour Added in List
After adding the labour:
- The labour operation will display in the labour list section
The list shows all labour operations currently added to the Job Card.
Step 8: Add Multiple Labour Operations (If Required)
The system allows:
- Multiple labour operations in a single Job Card
Example:
A single vehicle may require:
- Paid Service
- Brake Repair
- Electrical Diagnosis
- Washing
All these labour operations can be added separately.
Editing or Deleting Labour
Once labour is added:
- The labour entry can be edited
- The labour entry can also be deleted
This helps correct mistakes or update repair activities during service execution.
Auto Loading of Labour Operations
The system may automatically load labour operations in certain scenarios.
Scenario 1: Vehicle Recall
If the vehicle has:
- Recall Campaign
- Field Fix activity
Then the related labour operations may automatically appear in the labour screen.
Scenario 2: Estimate Conversion
If the Job Card is converted from an Estimate:
- Previously added labour operations from the estimate will automatically load into the Job Card
This avoids duplicate manual entry.
Scenario 3: Periodic maintenance Labour
- The respective labour will auto populate in the service job labour issue screen.
Scenario 4: Warranty Labour
Scenario 5: AMC Labour
Additional Options Using Three Dots Menu
When you click on the Three Dots option against a labour entry, additional actions are available.
Option 1: Add Discount
Allows the workshop to:
- Provide labour discount
- Adjust labour pricing
Discounts may be provided for:
- Customer goodwill
- Campaign offers
- Service promotions
Option 2: Add Second Technician
Allows assignment of:
- Additional technician support
This is useful when:
- Complex repairs are performed
- Multiple technicians work together
- Repair workload needs sharing
Understanding Job Type
While issuing labour, the system allows you to specify:
- Job Type
Job Type defines the nature of work being performed in the Job Card.
Job types in which the labour can be issued in a job card
| Job type | Explanation |
| Paid | If the jobs are done under paid than while issuing the labour, the job type needs to be selected as paid and the bill will be generated under customer name. |
| River Warranty | If the jobs are done under standard warranty than while issuing the labour the job type needs to be selected as River Warranty. But the Labour cannot be issued in the job card spare issue screen directly. First it has to be added in warranty prior and than only after approval the labour can be added in the screen. later while billing the warranty statement will be generated for the respective labour. |
| Bill in Insurance | If the jobs are done under Insurance than Bill on insurance needs to be selected. The respective Labour will reflect in insurance bill and the bill will be generated under the insurance company which is selected at the time of job card opening. |
| Bill On Supplier | If the jobs are done for the press fleet vehicle than Bill on Supplier needs to be selected. The respective labour will reflect in Supplier bill and the bill will be generated under the manufacturer's name. |
| Extended Warranty | If the jobs are done for the extended warranty case than the Extended warranty needs to be selected in Job type, and the bill will be generated under the manufacturer's name. |
| FOC | If the jobs are done under Free Of Cost for test ride vehicle or for normal customer (if the dealership is bearing the cost), than in job type select the FOC and the bill will be generated under the dealership name. |
| Parts Warranty | This will not be applicable for labour issue cases. |
| Good Will Warranty | If the jobs are done after the standard warranty period than while issuing the labour the job type needs to be selected as Good Will Warranty. the labour can be issued in the job card labour issue screen directly. later while billing the warranty statement will be generated for the respective labour. |
| Field Fix Warranty | If the jobs are done under recall than while issuing the labour the job type needs to be selected as Field Fix Warranty. The labour cannot be issued in the job card spare issue screen directly. Based on the masters definition the screen will auto load the labour in the labour issue screen. later while billing the warranty statement will be generated for the respective Labour. |
Importance of Job Type in Automobile Workshops
Job Type classification is extremely important because:
- Different job types may have different billing rules
- Warranty jobs are billed differently
- Internal jobs may not be customer billable
- Paid jobs directly affect customer invoice
Common Industry Standard Job Types
Depending on dealership configuration, common Job Types may include:
| Job Type | Purpose |
|---|---|
| Paid Service | Customer-paid service |
| Free Service | OEM-sponsored scheduled service |
| Warranty | Manufacturer warranty repair |
| Internal | Dealership internal work |
| Recall | OEM recall activity |
| Insurance | Insurance-related repairs |
| Accident Repair | Body shop/accidental repair |
| PDI | Pre-Delivery Inspection |
Important Note on Multiple Job Types
A single Job Card can contain:
- Multiple Job Types
Example:
A vehicle may include:
- Paid Service labour
- Warranty repair labour
- Recall labour
All within the same Job Card.
Impact on Job card Billing
Because multiple Job Types can exist:
- Different bills may be generated in the Job card Billing Screen
This helps dealerships separate:
- Customer-pay amounts
- Warranty claims
- OEM claimable repairs
- Internal expenses
Best Practices Followed in Industry
Automobile dealerships generally follow these labour management best practices:
1. Accurate Technician Allocation
Always assign the correct technician to maintain accountability and productivity tracking.
2. Proper Time Tracking
Maintain accurate start and end times for:
- Workshop efficiency
- Labour analysis
- Productivity measurement
3. Correct Job Type Selection
Ensure proper Job Type selection because it directly affects:
- Billing
- Warranty claims
- Financial reporting
4. Standard Labour Operations
Use standardized labour descriptions to maintain:
- Service consistency
- Reporting accuracy
- OEM compliance
5. Avoid Duplicate Labour Entry
Verify existing labour before adding new operations.
Important Business Rules
- Labour can be added only against a valid Job Card
- Multiple labour operations are allowed
- Multiple Job Types are supported
- Labour can be edited or deleted
- Labour may auto-load for recalls or estimate conversions
- Technician allocation is mandatory for proper workshop tracking
Process Outcome
Once labour is successfully added:
- Repair operations become assigned
- Technicians can begin work
- Labour charges become part of billing
- Workshop activity gets tracked
- Job Card progresses toward service completion
Conclusion
The Service Job Labour Adding Process in Gain DMS helps dealerships efficiently manage workshop repair activities, technician allocation, labour billing, and service execution.
Proper labour management ensures:
- Accurate repair tracking
- Better workshop productivity
- Correct billing
- Efficient technician utilization
- Improved customer service experience
This is how labour is added to a Service Jobcard in Gain DMS.
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